Pre sales and after-sales service
Pre sales work content:
We provide pre-sales consultation services for products through online chat tools, phone calls, email, and other means. Our specific responsibilities include: 1. Recommending products: recommending suitable products for different customers, guiding them to purchase products smoothly. 2. Introducing and understanding customer needs. 3. We are very willing to answer all customer questions, and are very patient and meticulous in handling various issues in this regard
Service in Sale
We will provide customers with the progress of the order according to the production schedule, including sending pictures and videos to let them know and understand the progress of the order, listening to customer feedback and suggestions, carefully listening to customer complaints and dissatisfaction, and providing reasonable responses
After-sale service
1. Telephone support: If encountering installation and other issues, solutions can be communicated through phone or video communication
2. After sales service content: 1) Timely service response
2) Effective problem-solving
3) Standardized service process
4) Comprehensive service content
We will actively solve any customer problems and make them feel at ease and happy after bought